Welcome to Solvig Outdoors! This Shipping Policy explains the terms and conditions under which we process, handle, and deliver orders worldwide.
1. Shipping Locations
We proudly ship our products worldwide. If your country or region has specific delivery restrictions, we will notify you at the time of order confirmation.
2. Processing Time
All orders are processed within 1-3 business days after order confirmation.
Orders are not processed, shipped, or delivered on weekends or public holidays.
If there is a delay in processing your order due to high demand or unforeseen circumstances, we will notify you by email.
3. Shipping Time & Delivery
Delivery times may vary based on your location and local customs procedures:
Domestic Deliveries: Estimated delivery time is 3-7 business days.
International Deliveries: Estimated delivery time is 7-21 business days, depending on your country and customs clearance times.
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4. Shipping Charges
Shipping charges are calculated at checkout based on your location, package weight, and dimensions.
We may offer free shipping promotions occasionally—details will be displayed on the website or communicated by email.
5. Cash on Delivery (COD)
We offer Cash on Delivery (COD) as our only payment method.
Customers are required to pay the full order amount in cash at the time of delivery.
Please ensure someone is available to receive and pay for the order at the delivery address.
6. Order Tracking
Once your order has been shipped, we will provide a tracking number (if available) via email.
You can use this tracking number to monitor the status of your delivery.
7. Customs, Duties, and Taxes
International orders may be subject to import duties, customs fees, and taxes, which are imposed by the destination country.
These charges are the responsibility of the customer and are not included in the shipping fees paid to Solvig Outdoors.
Please check with your local customs office for more information on any applicable duties or taxes.
8. Delayed or Lost Shipments
If your shipment is delayed beyond the estimated delivery window, contact us at [email protected], and we will assist you.
While we are not responsible for delays caused by courier services or customs, we will help you track and resolve any delivery issues.
If your package is lost in transit, we will initiate an investigation with the shipping provider and work on a resolution.
9. Incorrect Address
Please double-check your delivery address when placing your order.
Solvig Outdoors is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
If your package is returned due to an incorrect address, additional shipping charges may apply for re-delivery.
10. Contact Us
For any questions related to shipping or delivery, please reach out to us:
Solvig Outdoors
Email: [email protected]